Customer Service Social Media / Technical Helpdesk
Body:
Job Description:
- Customer Service Social Media
- Oversee social media management (facebook, twitter, live chat & etc)
- To ensure all customer inquiries are attended to in accurate and timely manner including email and social media platform.
- Respond to postings, comments, on social media.
- Liaise with internal and external parties for effective solutions to problem resolution.
- Provide advice and assistance to customers that are using the products or services of the company
- Technical Helpdesk
- Respond to customer technical problems / issues related to network
- Assists customers by diagnosing problems and providing resolution for technical service
- Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/ contacts
- Advice / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions
- Monitors and tracks issues to ensure accurate resolution
Job Requirement:
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required language(s): Bahasa Malaysia, Chinese, English
- Social media Exec must be excellent in writing and communication
- At least 2 year(s) of working experience in the related field is required for this position.
- Candidate must be willing to work at BANDAR SUNWAY.
- Candidate must be willing to work on shift
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 10 Full-Time position(s) available.
Salary:
- RM 2, 000 - RM 4, 000
Location:
- Kuala Lumpur
- Selangor
Position Level:
- Junior Executive
Min Year Experience:
- 2 years