Customer Service(Fibre/Technical)

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Job Responsibilities:-

Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems to the satisfaction of the customer.
Respond to customers’ queries in a timely, friendly and professional manner through voice channels.
Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact.
Schedule, assign or act on any required customer follow-up in accordance with call center guidelines.
Maximize opportunities to up-sell or cross-sell company products and services in accordance with guidelines given.
Initiate or propose work process improvements and participate in any service initiatives for increased effectiveness and productivity.
Maintain confidentiality and integrity on the organization’s customers data.

Job Requirements:-

SPM, Diploma or Bachelor Degree in any field.
Minimum 1-2 years of contact center experience is required.
Excellent communication skills in English and Bahasa Melayu (Written and spoken).
Customer oriented with good listening skills and computer literate.
Must be wiling to work on rotational shifts, including weekends and Public Holidays.

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Salary:-

Services