Collection Executive

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Job Description:-

Make outbound calls to delinquent customers to negotiate for payment.
Receive inbound calls (which is related to unblocking of devices or recovery related matters) and to negotiate payment arrangement with the customer.
To proceed with the unblocking request (if applicable/necessary).
Update relevant systems on calls made and actions take for each customer.
Communicating with customers via telephone, negotiating payment plans with owing customers, and enacting payment plans to clear their debts.
Any other Ad-hoc matters.

Job Requirement:-

High School Certificate (or) Diploma/Bachelor’s degree in any related field is preferred.
1 to 3 years of strong and solid background in sales, customer service, or call centre service. Previous collection experience will be advantageous.
Fluent in the English and Malay Language (written and spoken).
Candidates who can converse in Mandarin or/plus Local Chinese dialects will be advantageous.
Familiarity with the collection process and being able to understand the documents involved in the process.
Ability to recommend/negotiate payment terms.
Able to input information into systems and maintain excels spreadsheets (if required).
Able to understand customers’ needs and translates these needs to communicate/advise/negotiate with/assist the customers efficiently.

Location: Petaling Jaya

Salary: RM 2, 800 - RM 3, 500

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