Customer Care Consultant (Premier)

Job Description:-

• Handling and resolving business customers' inquiries and complaints regarding product and sales-related.
• Understand customer inquires and ensure they answered or routed through the appropriate support channel
• Help customer solve issues they may be experiencing quickly and effectively
• Provide high level professionalism and competent customer services
• Handle complaints , provide appropriate solution and alternatives within the time limits and follow up to ensure resolution
• Assist other ad-hoc duties as and when required.

Job Requirement:-

• Candidate must possess at least a Higher Secondary/STPM/"A" Level/Pre-U, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• Familiar with call centre software and documentation system
• Flexible and possess ability to work in a rapid changing environment
• Strong communications skills in both English language and Bahasa Melayu 
• At least 2 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Customer Service or equivalent.
• 10 Full-Time position(s) available.

Location:-

• Selangor

Salary:-

• RM 2, 500 - RM 3, 800