Customer Care Executive (Retail)

Customer Care Executive (Retail)

Customer Service Executive (Front-line) Job Summary

We are seeking a dynamic, energetic retail assistant to join our growing organization. In this position, you will play a key role in providing stellar customer service experiences on a daily basis. You must be organized, detail-oriented, and knowledgeable our products with an engaging, upbeat personality.

Customer Service Executive (Front-line) Duties and Responsibilities

• Greet customers and make them feel welcome
• Maintain a clean, organized, and comfortable work station
• Be attentive to customers, providing answers to any questions and make recommendations
• Assist to boost up the in-store sales.
• Assist shoppers with merchandise (type of product, choice of plans available collecting items from back inventory if needed, etc.).
• Restock items that are running low and maintain proper display appearances
• Assist with inventory counts and placement of new products, including new in-store or window displays
• Handle customer complaints and concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)
• Process payment by using cash register, credit card machines, and/or POS (point of sale) computer system

Customer Service Executive (Front-line) Requirements and Qualifications

• Previous retail and/or sales experience a major plus
• Computer literate and comfortable using POS systems
• Thrives working in a fast-paced environment as part of a team
• Available to work on shifts and weekends
• Excellent customer service and strong interpersonal skills
• Candidate must possess at least a Primary/Secondary School/SPM/”O” Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree, any field.

Required language(s): Mandarin, Tamil, English and Malay
Able to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
Enthusiastic, friendly and energetic
Location: Alor Setar (Kedah), Island & Main land area (Penang), Ipoh (Perak), JB (Johor), Bandar Melaka, Seremban (Negeri Sembilan), Central Region (Klang, Cheras, Sunway, Shah Alam, TTDI, KL)
Position(s) available: 30 urgent vacancies