Contact Centre Executive
Body:
Contact Centre Executive
Job Description:-
- To attend an inbound calls to assist an inquiries from the customers in a call centre environment
- Identify and handle customers inquiries completely and accurately to the satisfaction of the customer
- Liaise with appropriate department to resolve issues brought up by customers
- Maximise opportunities to up sell/cross sell company product and services in accordance to guidelines given
- Keep up-to-date on new or enhanced products/ service in order to maintain a high level of service to customer
- Maintain confidentiality at the organisation customer and data
- Adhere to work schedule as planned
Job Requirement:-
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- SPM/STPM holders with at least two (2) years experience in Contact Centre environment.
- Possess good interpersonal, communications and customer service skills
- Must have supporting customer via telephone and email
- Able to commit to shift hours
- IT savvy
- Applicants must be willing to work in Sunway Pinnacle.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 10 Full-Time position(s) available.
Location:-
- Sunway Pinnacle
Salary:-
- RM 2, 500 - RM 3, 500
Position Level:
- Junior Executive
Min Year Experience:
- 2 years
Salary:
- RM2501 - RM3000