Customer Care Executive (Retention)
Body:
Customer Care Executive (Retention)
Job Description:-
- Instil customer’s loyalty and retain customer through the company retention strategies
- Enhance customer’s satisfaction by providing solution to their needs
- Responded immediately and accurately to all billing dispute inquiries
- Liaise with other departments, when required, to escalate and resolve issues and/or report faults
- Ensuring customer satisfaction, professional communication
- Perform customer negotiations and reach a fair conclusion from both business and customer perspective
- Complete all commitments offered to customer in a timely manner; i.e. call backs, rate adjustments
- Follow all policies and guidelines set by company
Job Requirement:-
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Required language(s): Bahasa Malaysia, Mandarin, English
- Possess good interpersonal, communications and customer service skills
- Computer literate with keyboarding skills
- Excellent customer service skills, listening and conversational skills
- Must be willing to work in shifts
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 5 Full-Time position(s) available.
Location: Kuala Lumpur, Selangor
Salary: RM 2, 800 - RM 4, 000
Level:
- Diploma
Position Level:
- Junior Executive
Min Year Experience:
- 2 years