Digital Content Operation

Job Description:-

• To provide operational support and maintenance across all customer-facing digital channels (websites & apps) in order to maintain effective user experience standards.
• Responsible for day-to-day adding, modifying, removing and maintaining site content as well as implementing approved digital enhancements
• Prepare wireframes based on product launch briefs by Business Owners
• Provide optimal fault & issue management support by maintaining agreed service level agreements (SLA) and continued follow-up till issue is resolved
• Proactively monitor & test the channels & content management system in a proactive manner to ensure that information is accurate, content is current and pages are free of errors.
• Maintain metadata and other inputs in the system to optimize Google search engine results.
• Own and manage processes and reporting with cross-functional partners for tracking and monitoring performance on content accuracy.
• Partner with various teams to define, support and tune digital production workflow platform to drive efficiency and quality of creations
• Verify that all content and new content management features are accurate, grammatically correct & approved through proper channels and systems prior to posting.
• QA website deployments (on multiple devices) and log feedback in bug tracking tool (eg. JIRA). Verify compatibility within all browsers and across mobile devices.
• Prepare report to support operational management and constantly provide constructive feedback on UI/UX and CMS enhancements where required
• Conduct content audits and gap analysis and use findings to develop recommendations to improve content creation/operations.

Job Requirement:-

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Others or equivalent.
• Basic knowledge or experience with HTML, CSS, SEO, JIRA, Drupal CMS would be a plus
• Possesses outstanding interpersonal and professional communication skills, both verbal and written alike
• Highly self-motivated and well organized
• Proactive and hardworking with a positive attitude.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Possesses an entrepreneurial spirit, team oriented, creative, adaptable, and driven.
• Demonstrates analytical capability and intellectual curiosity is ideal
• Innovative and resourceful - thrives on solving problems in creative ways

Salary:-

• RM 4, 500 - RM 6, 500

Location:-

• Kuala Lumpur
• Selangor