Technical Support Engineer

Job Description:-

• Manage and complete fibre installation
• Troubleshoot and perform service restoration for internet service and devices with stipulated SLA
• Solving customer problems and complaints
• Identify sales opportunities and up-sell Company’s products and solutions
• Meet performance target and sales value
• Coordinating complex and multi-parties service delivery beyond fibre (Wifi solutioning, Smart Home)
• Attend periodic training to sharpen skills and knowledge related to fibre smart device, computing 

Job Requirement:-

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Engineering (Others) or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Min professional certification required CA1C & CA2. Preferred certification on CCNA, Tp-link, AirTies, Microsoft, Huawei, Amazon, Googles
• Negotiation and problem-solving skills
• Excellent written and oral communication skills
• Ability to work in a high-stress sales environment and multitask
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Junior Executives specializing in Engineering - Electronics/Communication or equivalent.
• 80 Full-Time and Contract position(s) available.

Salary:-

• RM 3, 000 - RM 4, 500

Location:-

• Johor Bahru
• Alor Setar
• Kuala Lumpur
• Melaka
• Seremban
• Penang
• Kuantan
• Ipoh
• Sabah
• Selangor
• Kuching