Customer Service Associate(Outbound)
Body:
Job Description:
- Attend to all inbound and perform outbound calls as assigned.
- Ensure complete follow through on all customer queries, investigation and feedback.
- Participates in customer satisfaction improvement and call quality initiatives.
- Assist the Customer Service Team Lead/Senior Supervisor with call center administrative tasks as assigned.
- Supports the call center by proactively suggesting business improvement ideas.
- Participate in training, meetings and events conducted by department and company. (if needed).
Job Requirements:
- At least 1 year experience in a call center environment handling inbound/outbound calls.
- Good problem-solving skills and resourceful.
- Excellent interpersonal and strong communication skills.
- Able to multitask.
- Proficient in the use of Microsoft Outlook, Excel, PowerPoint and Word.
- Good communication skills.
- Immediate starter.
- Able to work in Petaling Jaya, Selangor.
Salary: RM2,500 - RM3,300
Location: Petaling Jaya, Selangor
Position Level:
- Fresh/Entry Level
Min Year Experience:
- 1 year