Customer Service Executive (Non-voice)

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Job Descriptions:

Handle customer inquiries promptly via live chat, and email, providing accurate information and prompt assistance.
Engage with customers, creating a positive interaction with empathy and professionalism.
Address customer complaints with effective conflict resolution and a customer-centric approach.
Collaborate with the team in implementing automated live chat systems, contributing insights and feedback to improve customer interaction.
Stay informed on the latest industry trends and company offerings to provide up-to-date information to customers.
Contribute to team efforts in reaching targets and improving overall service quality.
The position requires working in shifts, primarily morning or afternoon.

Job Requirements:

Excellent communication and writing skills in both English and Bahasa Malaysia.
A strong background in customer service.
Ability to handle high-stress situations calmly and efficiently.
Strong problem-solving skills.
Ability to empathize with and prioritize customer needs.
Comfortable with technology, with a willingness to learn and adapt to new systems.
Team player with a positive attitude and commitment to providing quality service.

Salary: RM3,200 – RM4,500