Manual Billing Support

Job Description

1. Monitoring & managing the Enterprise Solutions Billing for Fixed, Cloud, IOT & Cybersecurity Solution (XC), and 

Messaging Bulk (XC & XD).

• Verify invoice details (once the invoice request is received) with the Account Manager or Product Owner, including the supporting document, price, products, or services. 
• Request the Credit Assessment from Order Management - for new customer only. 
• Prepare the New Customer Creation Requisition Form for Account Customer Creation.
• Prepare the Invoice Request Form for the invoice issuance process.
• Fill in the AR Request Form in the COUPA system (submit invoice request to the Finance team through COUPA).
• Email the invoices to customers (for invoices issued in the SAP system).

2. Attend to the onboarding of new short code charges for Messaging Bulk (XD).

• Verify the supporting documents and related information with the Product Owner.
• Prepare the supporting document for request the Credit Assessment from Order Management.
• Prepare the New Customer Creation Requisition Form for Account Customer Creation.
• Create the Debit Note in UERP.
• Email the Debit Note to the Product Owner.

3. Manage the provisioning for Cloud (for iFleet OMNI – XD) and Messaging Bulk services (XC & XD).

• Provision for Cloud (for iFleet OMNI – XD): Request the report from the Product Owner.
• Fill in the data in the FBDI template and ensure the account number is correct.
• Email to Account Receivables Team for them to upload the template into the UERP system and perform provisioning.
• Provision for Messaging Bulk (XC): Extract the total traffic from the CMP system (XC) and PBSS (XD).
• Complete the report by calculating the total traffic to determine the provision amount.
• Email the report and provision amount to the Product Owner (Alishah) and the Revenue and Entities Accounting Team.

4. Manage the revenue reporting for Fixed (Corporate Access), Cloud, IOT & Cybersecurity Solution (XC).

• Extract the raw data report from the SAP system using the GL code.
• Process the data report by including the necessary information (e.g., Account Manager names & Segment team).
• Email the revenue report to the respective teams: Finance Business Partner Team & Performance Acceleration Team.
• Clarify the trends or reasons for the fluctuations in revenue number for the respective team if needed.

5. Monitoring payments to vendors (xC) for non-PO transactions. 

• Verify the invoice received from the vendor with the Product Owner.
• Validate the GR & Cost Center with the Budget Management Team.
• Email the invoices received from the vendor to the Accounts Payable Team (Finance) for them proses the payment to vendor.
• Follow up with the respective person on the coding process in SAP system & Finance team on the payment status.

6. Managing complaints related to billing issues and disputes.

• Verifying any dispute issues.
• Calculating and verifying the adjustment credit and debit amounts.

7. Support the Enterprise Solutions team in day-to-day operations and other assigned duties.

• Collaborate with the Solutions Team to automate billing processes for Messaging and other Solutions products efficiently.
• Collaborate with the Tax Team on data collection from our customers, such as TIN numbers, for the E-Invoicing Implementation by IRBM/LHDM.
• Incorporate additional 2% SST for Solutions Billing

Selangor

RM 3500