Retention Executive
Body:
Job Description:-
- Providing excellent customer service to ensure an efficient and profitable business by increasing customer satisfaction, loyalty, retention, and exceeding customer expectations.
- Involved in managing company enquiries via telephone and communication application
- Enhance customer’s satisfaction by providing solution to their needs
- Responded immediately and accurately to all billing dispute inquiries
- Perform customer negotiations and reach a fair conclusion from both business and customer perspective
- Complete all commitments offered to customer in a timely manner
- Follow all policies and guidelines set by company
Job Requirement:-
- Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
- Customer-orientated with good interpersonal and communication skills.
- Able to work on shift, weekends and public holidays (if required)
- An added advantage for those who has experiences in telesales or outbound call
- At least 2 year(s) of working experience in the related field is required for this position.
- Preferably Junior Executives specializing in Customer Service or equivalent.
- 8 Full-Time position(s) available.
Location:-
- Kuala Lumpur
- Selangor
Salary:-
- RM 2, 800 - RM 4, 000
Position Level:
- Junior Executive
Min Year Experience:
- 2 years