Customer Service

Job Description:

• Deliver 24-hour one-stop customer service.
• Providing prompt and accurate answers, alternatives, or solutions to customers with their best interests at heart.
• Displaying a high level of quality and professionalism when dealing with customers.
• Performing transactions accurately and efficiently to resolve customer’s needs in accordance to the set procedures and guidelines.
• Ensuring first call resolution or timely follow ups and referrals to escalate for further investigation.
• Maintain high integrity in delivery of honest value in every interaction and in our conduct with customer.
• Protecting the trust and safeguarding the confidentiality of customer’s information.
• Ensuring Service Level Agreements and personal Key Performance Objectives are achieved.
• All activities and processes must be executed and completed accurately in compliance with rules and regulations, manuals, policies, guidelines, Service Level Agreement, audit and compliance requirements.(Zero fraud tolerance).
• Perform any administrative tasks in accordance to the set procedures with zero defects.
• Proactively identifying, researching, and gathering feedback from customers to improve and enhance customer’s experience.
• Liaise with relevant units and/or departments to resolve issues.
• Liaise with external service providers when necessary.

Job Requirement:

• Degree/Diploma/SPM or other equivalent qualifications.
• Good computer skills.
• Good communication skills (written and spoken).
• Ability to listen and assess customer’s concerns.
• Ability to understand and identify appropriate solutions.
• Analytical and display initiative to resolve problems.
• Ability to work in a fast pace and stressful environment.
• Able to multi-task to take on additional tasks.
• Able to handle objections from customers.

Salary:

• RM 3, 000 - RM 4, 000

Location:

• International Bank in Kuala Lumpur