Assistant Store Manager/ Store Manager

Job Description

• Focusing in driving operational excellence to deliver and unmatched customer experience at retail.
• Manage store performance in terms of creating conducive customer journey, speedy and effective resolutions and achieving quality and compliance to standard policies and procedures.
• To lead, motivate, engage and develop the team to have great service and performance culture.
• To drive operational excellence by creating a conducive customer journey that leads to speedy and effective resolutions for customers and promoting self-serve.
• Ensure seamless operations in terms of cash, inventory, floor and in-store merchandising management.
• Focus on career growth and development of the staff in terms of ensuring high operational standards by consistently providing support, leadership, mentoring and coaching as a role model.
• To manage in-store customer experience by creating conducive customer journey, understanding crowd pattern, and executing smart scheduling for staff.
• Enforce quality and compliance to standard policies and procedures.

Job Requirement

• Professional Certificate / Diploma / Degree or its equivalent.
• Relevant work experience of minimum 4 years in telecommunications or retail industries preferred. Experience in showcasing and conducting product demonstrations preferred.
• Tech savvy and computer literate. Proficient in Microsoft, Word, Excel and PowerPoint.
• Excellent communication, written and interpersonal skills. Strong verbal and written English language.
• Obsessed with customers, passionate about sales, competitive spirit, and understands people through interactive conversations.
• Mandarin-speaking is an added advantage.
• Positive, Passionate, Collaborative, Creative, A self-starter, Ability to perform under pressure in a challenging environment, a team player and leadership qualities.
• No fraud cases/blacklist history.

Location:

• Miri, Sarawak

Salary

• RM5,000 - RM6,000