Control Room Agent

Job Description:-

• Monitor and operate security systems and equipment within a centralised monitoring centre.
• Monitor, Respond, Facilitate & Close out alarm signals transmitted from all security devices throughout all remote locations.
• Recognise trends in incoming alerts and filter false alarms.
• Maintain detailed records of all incidents, actions taken, and communications facilitated.
• Coordinate with emergency response teams and network services to ensure prompt and effective response to incidents.
• Conduct regular checks of equipment functionality and report any malfunctions or technical issues for immediate resolution.
• Adhere to strict confidentiality and data protection guidelines to maintain the integrity of sensitive information.
• Work in shifts, including nights, weekends, and holidays, to ensure 24/7 monitoring coverage.

Job Requirements:-

• Effective & excellent Communication Skills required to communicate with end users, Response Units & Network Services.
• Ability to interpret details is essential for identifying and analyzing potential threats or incidents.
• Ability to quickly spot patterns within data and exceptions.
• Possess strong critical thinking skills to assess situations, make decisions, and take appropriate actions.
• Analytical mindset helps in evaluating information effectively and making informed decisions.
• Strong multitasking skills are essential to manage these responsibilities efficiently.
• Open to learning and adapting to new technologies is crucial for longterm success in the role.
• Disciplined & Consistent in handling Alerts.

Location:- KLCC

Salary:- RM2,800 – RM3,500