3 years
- Execute and Deliver Service Operation Management’s Roles, in two shifts rotation 16 hours per day, 5 days per week, which includes Network and Service Surveillance, Quality and Performance Trouble Ticket, NTT SFR, Tech Alert and facilitate stakeholders in generating workaround and service restoration, thus ensures the achievement of the agreed KPIs
- Deliver 1st level service fault escalation management (Quality and Performance Trouble Ticket TT INC/CM-WO Creation, Escalation E2E Until Closure) to external parties including On Site Services (OSS), 2nd Level Support, Roaming Partners, MVNO, OLNOS, Domestic Roaming and ISP
- Maintain the Network Disaster Communication and Network Status Health Update to Senior Management (SVVIP Updates) and customer service RTFM Aegis.
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