Deliver a consistent and professional level of service at all times.
Achieve set revenue targets and call quality objectives.
Advise and influence customers on the payment options for debt recovery.
Handle each call promptly and in the correct manner, updating records accordingly.
Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
Decide on the correct action when negotiating payments.
Complete any administrative tasks as required for the efficient running of the call center.
Fresh Graduate or 1 year work experience
Excellent written and verbal communication skills
Good team player & customer service skills
Ability to work to targets
Ability to analyze personal performance and identify own development needs