· Receive inbound calls including transferred sales leads and calls from current and potential customers.
· Answer questions about the product details, the company, and issues with account for the customers.
· Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
Specific Knowledge, Skills and Abilities:
· Excellent interpersonal, written, and oral communication skills
· Excellent listening skills and the ability to ask probing questions,
understand concerns, and overcome objections
· Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
· Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
· Must possess and be able to demonstrate strong influencing and closing skills.
· At Least 1 Year and above experience in the related field.
· SPM, Diploma Holder , Bachelor’s Degree
· Previous telesales experience a plus, but not required
- Salary: RM 2500 - 4000
- Working Hour: Shift Basis
All Seasons Place